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An Overview of my Professional Journey, Project Highlights and Qualifications.
Experience
With over a decade of experience as a Business Analyst and Consultant, I bring technical expertise in requirements analysis, agile methodologies, data-driven decision-making, and end-to-end project delivery. My skill set covers stakeholder engagement, process modelling, communication with both technical and non-technical teams. I am adept at translating business needs into actionable, scalable solutions and thrive in cross-functional environments that require analytical and strategic thinking.
Project Highlights
Delivered internal Password Management software; managed project planning and governance; led stakeholder meetings; coordinated licences and configuration; directed phased rollout and user adoption.
Collected and documented requirements for a new platform; developed comprehensive business case; built use cases and mock-ups; facilitated cross-functional collaboration; prioritised features for faster delivery.
Led gap analysis and stakeholder workshops; documented use cases, wireframes, and process flows; planned and executed manual & automated tests (Playwright); defined requirements for AI-powered claims automation; trained users; drove continuous improvements.
Onboarded initiatives and stakeholders; organised requirements into user stories; managed ongoing stakeholder engagement; maintained scope alignment in a high-pressure environment.
Supported client application extension for a new region; maintained project backlog; documented requirements; developed/executed manual and automated test cases; ensured operational stability.
Led business analysis for digital skills centres and supply chain app; documented requirements and use cases; managed backlog; ran workshops; delivered application demos and UAT; trained end users.
Supported rebuild of collection system; refined sprint objectives; prioritised backlog; clarified requirements with stakeholders; developed user stories and UI mock-ups; managed documentation and testing.
Receipt Automation Program: Implemented system for automated receipt generation, analysed and documented requirements, communicated specs, oversaw system development/testing/implementation.
Cashless Solution: Benchmarked and analysed business needs, met suppliers, produced requirements, led POC, implemented and monitored a solution to reduce cash handling risks.
Companies
Education
BCom Hons – Information Systems
Specialising in Business and Systems Analysis
University of Cape Town
National Certificate in Business Analysis
Faculty Training Institute
BTech – Financial Information Systems
Cape Peninsula University of Technology
National Diploma in Financial Information Systems
University of Johannesburg
Certifications
Developing Women Leaders
University of Cape Town
Certified Scrum Product Owner (CSPO)
Scrum Alliance