Portfolio

Delivered internal Password Management software; managed project planning and governance; led stakeholder meetings; coordinated licences and configuration; directed phased rollout and user adoption.

Led gap analysis and stakeholder workshops; documented use cases, wireframes, and process flows; planned and executed manual & automated tests (Playwright); defined requirements for AI-powered claims automation; trained users; drove continuous improvements.

Onboarded initiatives and stakeholders; organised requirements into user stories; managed ongoing stakeholder engagement; maintained scope alignment in a high-pressure environment.

Supported client application extension for a new region; maintained project backlog; documented requirements; developed/executed manual and automated test cases; ensured operational stability.

Led business analysis for digital skills centres and supply chain app; documented requirements and use cases; managed backlog; ran workshops; delivered application demos and UAT; trained end users.

Supported rebuild of collection system; refined sprint objectives; prioritised backlog; clarified requirements with stakeholders; developed user stories and UI mock-ups; managed documentation and testing.

Receipt Automation Program: Implemented system for automated receipt generation, analysed and documented requirements, communicated specs, oversaw system development/testing/implementation.

Cashless Solution: Benchmarked and analysed business needs, met suppliers, produced requirements, led POC, implemented and monitored a solution to reduce cash handling risks.